Refund policy

Return & Exchange Policy

We want you to love what you bought from Hikers. If something isn't right, here's how returns and exchanges work.

Returns

  • Return window: 7 days from the date of delivery
  • Condition: Item must be unworn, unwashed, and in original packaging with tags intact
  • Approval required: Contact us on WhatsApp(+923314376465) or email(shoeshikers@gmail.com) with your order number and a video of the product before sending anything back — unapproved returns will not be accepted. We will guide you of the process once you have contacted us
  • Return shipping: Customer covers courier cost to send the item back to us
  • Refund amount: 90% of the item price is refunded (10% is retained to cover packaging and handling costs already incurred on our end)
  • If we made a mistake: If the item arrived wrong or damaged/defective, you'll receive a full 100% refund and we'll cover the return shipping
  • Refund method: Bank transfer only, processed within 5–7 business days of us receiving and inspecting the returned item
  • Note: Original delivery charge is non-refundable

Exchanges 

  • Exchange window: 7 days from delivery
  • Condition: Item must be unworn, unwashed, and in original packaging with tags intact
  • Approval required: Contact us on WhatsApp(+923314376465) or email(shoeshikers@gmail.com) with your order number and a video of the product before sending anything back — unapproved returns will not be accepted. We will guide you of the process once you have contacted us
  • Exchange shipping fee: Customer covers courier cost to send the item back to us and the item sent back to themselves
  • Availability: Subject to stock — if your requested size isn't available, we'll process a refund instead
  • Note: Exchanges are for size adjustments only, not for different colors or styles

How to Request a Return or Exchange

  1. Message us on WhatsApp(+923314376465) or email(shoeshikers@gmail.com) with your order number and reason
  2. Our team will review and approve/decline within 1 business day of your request
  3. Once approved, ship the item back to our store address (for returns) or arrange pickup (for exchanges)